Tag Archives: Guitars

Customer No-Service Fails in Age of Social Media

January 4, 2010

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When United Airlines gave this guy the year-long run-around about the guitar their baggage handlers broke,  Dave Carroll has stepped up and held them accountable with his popular YouTube video, “United Breaks Guitars.”  This fun and catchy piece with over 7 million views, plus national news coverage, blog postings and more has done much more [...]

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