Tag Archives: Customer Service

Customer No-Service Fails in Age of Social Media

January 4, 2010

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When United Airlines gave this guy the year-long run-around about the guitar their baggage handlers broke,  Dave Carroll has stepped up and held them accountable with his popular YouTube video, “United Breaks Guitars.”  This fun and catchy piece with over 7 million views, plus national news coverage, blog postings and more has done much more [...]

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Do’s and Don’ts for Professional Websites

October 12, 2009

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Now that most people are familiar with the Internet and many businesses are building an online presence, the line between professional website design and the work of an amateur is becoming more distinct. There are several mistakes that people new to web design tend to make that can be easily avoided for a more professional [...]

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Starbucks networks with 720,000 for Free

July 21, 2009

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Today Starbucks is running a nationwide social media campaign to give away a new line of pastry. Be prepared to get up early and be sure to bring your invitation.   They warn that they may run out  (fear of loss) if you don’t get there early enough, and the special ends at 10:30am. How [...]

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