04 January 2010 ~ 0 Comments

Customer No-Service Fails in Age of Social Media

When United Airlines gave this guy the year-long run-around about the guitar their baggage handlers broke,  Dave Carroll has stepped up and held them accountable with his popular YouTube video, “United Breaks Guitars.” 
This fun and catchy piece with over 7 million views, plus national news coverage, blog postings and more has done much more [...]

Continue Reading

12 October 2009 ~ 1 Comment

Do’s and Don’ts for Professional Websites

Now that most people are familiar with the Internet and many businesses are building an online presence, the line between professional website design and the work of an amateur is becoming more distinct. There are several mistakes that people new to web design tend to make that can be easily avoided for a more [...]

Continue Reading

21 July 2009 ~ 1 Comment

Starbucks networks with 720,000 for Free

Today Starbucks is running a nationwide social media campaign to give away a new line of pastry.
Be prepared to get up early and be sure to bring your invitation.   They warn that they may run out  (fear of loss) if you don’t get there early enough, and the special ends at 10:30am.
How is this [...]

Continue Reading