Tony Darrick Baker

You would think that a big sale that brings in a ton of customers into your store all at once might be something that your employees would look forward to. Unfortunately that’s not always the case. In fact, if you’re not careful, your group coupon promotions could come off as doing more harm to your business than good.

When United Airlines gave this guy the year-long run-around about the guitar their baggage handlers broke,  Dave Carroll has stepped up and held them accountable with his popular YouTube video, “United Breaks Guitars.”  This fun and catchy piece with over 7 million views, plus national news coverage, blog postings and more has done much more [...]