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	<title>Tony Darrick Baker &#187; Baggage Handlers</title>
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		<title>Customer No-Service Fails in Age of Social Media</title>
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		<pubDate>Tue, 05 Jan 2010 00:43:37 +0000</pubDate>
		<dc:creator>Tony Darrick Baker</dc:creator>
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		<category><![CDATA[Baggage Handlers]]></category>
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		<category><![CDATA[Guitars]]></category>
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		<category><![CDATA[Taylor Guitar]]></category>
		<category><![CDATA[United Airline]]></category>
		<category><![CDATA[United Airlines]]></category>
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		<description><![CDATA[When United Airlines gave this guy the year-long run-around about the guitar their baggage handlers broke,  Dave Carroll has stepped up and held them accountable with his popular YouTube video, &#8220;United Breaks Guitars.&#8221;  This fun and catchy piece with over 7 million views, plus national news coverage, blog postings and more has done much more [...]]]></description>
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